{"id":5572,"date":"2018-12-17T06:06:47","date_gmt":"2018-12-17T14:06:47","guid":{"rendered":"https:\/\/www.coretechnologies.com\/blog\/?p=5572"},"modified":"2018-12-17T06:06:47","modified_gmt":"2018-12-17T14:06:47","slug":"cae-visio-windows-service","status":"publish","type":"post","link":"https:\/\/www.coretechnologies.com\/blog\/alwaysup\/cae-visio-windows-service\/","title":{"rendered":"Q & A: Can my CAE\/Visio Application Run Properly as a Windows Service?"},"content":{"rendered":"
\"Q<\/div>\n
\n  I must run a Computer Aided Engineering (CAE)<\/a> application as a service but it doesn’t work with AlwaysUp<\/a>. I guess that Visio<\/a> is the problem because the startup phase of the tool runs up to the Visio initialization (via COM) and then hangs. When I try to register Visio standalone, it’s also not working.<\/p>\n

Any idea what I can do to isolate the problem?<\/p>\n

— R\u00fcdiger Lange, AUCOTEC<\/a><\/p>\n<\/div>\n

Hi R\u00fcdiger. You are likely running into a couple of problems. Here are our recommendations to resolve the issues:<\/p>\n

Specify the correct Windows account in AlwaysUp<\/h2>\n

Your CAE application needs to run in the Windows account where Visio was installed. If not, your tool will fail when it tries to start Visio.<\/p>\n

You see, when you installed and configured Visio, it saved several settings in your account. Those settings are not accessible to other users of the computer.<\/b><\/p>\n

Even if another user found and launched the Visio executable, Visio would start, but it may come up “blank”. Whatever settings you provided at installation (and any changes you subsequently made while using Visio) may not be visible.<\/p>\n

So please enter the user name and password of your Visio Windows account on the Logon tab<\/b> to have AlwaysUp start your CAE application in that account. For example, here we have configured the “Administrator” account:<\/p>\n

\"Specify<\/a><\/div>\n

Start Visio as a Windows Service too<\/h2>\n

AlwaysUp will run your CAE application in the background, in the isolated Session 0<\/a>. Now because COM components cannot communicate easily across login sessions, Visio must run in the same session. Therefore, you should also launch Visio as a Windows Service with AlwaysUp.<\/p>\n

We don’t have a tutorial for Visio but setup should be the same as for any application in the Microsoft Office suite. Here are the guides for:<\/p>\n