{"id":8359,"date":"2019-11-24T06:03:30","date_gmt":"2019-11-24T14:03:30","guid":{"rendered":"https:\/\/www.coretechnologies.com\/blog\/?p=8359"},"modified":"2019-11-24T06:03:30","modified_gmt":"2019-11-24T14:03:30","slug":"unable-to-connect","status":"publish","type":"post","link":"https:\/\/www.coretechnologies.com\/blog\/alwaysup-web-service\/unable-to-connect\/","title":{"rendered":"Q&#038;A: How do I Connect to AlwaysUp Web Service to see my Windows Services?"},"content":{"rendered":"<div align=\"center\"><img decoding=\"async\" src=\"\/blog\/images\/qa-connect-to-services.png\" title=\"Q&#038;A - Connecting to Services\" alt=\"Q&#038;A - Connecting to Services\" border=\"0\" ><\/div>\n<div class=\"blog-qa-question-box\">\n<img decoding=\"async\" src=\"\/images\/quotes-transparent-21x21.png\">&nbsp;&nbsp;I&#8217;ve installed <a href=\"\/products\/AlwaysUp\/AlwaysUpWebService\/\">AlwaysUp Web Service<\/a> on a VPS running Windows Server 2012 R2. Is there any way to check the status of my services? I tried but was unable to connect. Please advise.<\/p>\n<p align=\"right\">&mdash; Sebastian<\/p>\n<\/div>\n<p>Hi Sebastian. Thank you for trying our software!<\/p>\n<p>Yes, AlwaysUp Web Service is designed specifically to check on your AlwaysUp Windows Services. You can see the status of each service visually in your browser or probe programmatically with the <a href=\"\/products\/AlwaysUp\/AlwaysUpWebService\/AlwaysUpWebServiceAPI.pdf\">HTTP\/HTTPS API<\/a>.<\/p>\n<p>But it seems that you are having trouble connecting to the service. Let&#8217;s walk through a few things to try:<\/p>\n<h2 class=\"blog-caption\">Can you connect locally?<\/h2>\n<p>Please try connecting from a browser on the <b>machine where you installed AlwaysUp Web Service<\/b>.<\/p>\n<p>From there, these URLs should take you to the login page:<\/p>\n<ul>\n<li><a href=\"http:\/\/localhost:8585\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/localhost:8585<\/a><\/li>\n<li><a href=\"http:\/\/127.0.0.1:8585\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/127.0.0.1:8585<\/a><\/li>\n<\/ul>\n<div align=\"center\"><a href=\"\/blog\/images\/alwaysup-web-service-connect-locally.png\" class=\"zoomPopup\" title=\"Connect locally to AlwaysUp Web Service\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/alwaysup-web-service-connect-locally.png\" title=\"Connect locally to AlwaysUp Web Service (click to enlarge)\" alt=\"Connect locally to AlwaysUp Web Service\" border=\"0\" width=\"520\" ><\/a><\/div>\n<p>If neither of those URLs load, perhaps the port number has been changed from the default (8585) or you are using HTTPS instead of HTTP.<\/p>\n<p>Launch the AlwaysUp Web Service Control Panel application (available from an icon on your desktop, or at C:\\Program Files (x86)\\AlwaysUpWebService\\ControlPanel.exe) and verify your settings:<\/p>\n<div align=\"center\"><a href=\"\/blog\/images\/alwaysup-web-service-verify-settings.png\" class=\"zoomPopup\" title=\"Verify port and protocol settings\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/alwaysup-web-service-verify-settings.png\" title=\"Verify port and protocol settings (click to enlarge)\" alt=\"Verify port and protocol settings\" border=\"0\"><\/a><\/div>\n<p>If applicable, update the URLs above and try again.<\/p>\n<p>Please <a href=\"\/support\/\">get in touch<\/a> if you are not able to connect using a local URL. Something very strange is going on and our support team should probably take a deeper look.<\/p>\n<h2 class=\"blog-caption\">Can you connect from another computer?<\/h2>\n<p>Next, please try to access the web service from a different computer. Browse to this URL:<\/p>\n<blockquote><p>http:\/\/[IP-Address]:8585<\/p><\/blockquote>\n<p>where [IP-Address] is the IP address of the computer where you installed AlwaysUp Web Service.<\/p>\n<p>If you fail to connect with the IP address, please replace the IP address with the machine&#8217;s host name and trying again.<\/p>\n<p>Do you see a timeout error?<\/p>\n<p>It looks like this on Firefox:<\/p>\n<div align=\"center\"><a href=\"\/blog\/images\/firefox-timed-out.png\" class=\"zoomPopup\" title=\"Firefox timed out\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/firefox-timed-out.png\" title=\"Firefox timed out (click to enlarge)\" alt=\"Firefox timed out\" border=\"0\" width=\"520\" ><\/a><\/div>\n<p>And like this on Chrome:<\/p>\n<div align=\"center\"><a href=\"\/blog\/images\/google-chrome-timed-out.png\" class=\"zoomPopup\" title=\"Chrome timed out\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/google-chrome-timed-out.png\" title=\"Chrome timed out (click to enlarge)\" alt=\"Chrome timed out\" border=\"0\" width=\"520\" ><\/a><\/div>\n<p>If you&#8217;re experiencing a timeout, the Windows Firewall is the likely culprit.<\/p>\n<h2 class=\"blog-caption\">Ensure that Windows Firewall isn&#8217;t blocking AlwaysUp Web Service<\/h2>\n<p>The <a href=\"https:\/\/en.wikipedia.org\/wiki\/Windows_Firewall\" target=\"_blank\" rel=\"noopener noreferrer\">Windows Firewall<\/a> (also known as Windows Defender Firewall on the newest releases of Windows) blocks access into your computer, to prevent malicious activity. By default, all applications (and ports) are blocked. An application must be &#8220;allowed through the firewall&#8221; to accept connections from the outside world.<\/p>\n<p>To enable AlwaysUp Web Service to accept and respond to remote browsers:<\/p>\n<ol>\n<li>\n<p>Open Windows Control Panel and search for <b>firewall<\/b>. Click the <b>Allow an app through Windows Firewall<\/b> link:<\/p>\n<div align=\"center\"><a href=\"\/blog\/images\/search-control-panel-for-firewall.png\" class=\"zoomPopup\" title=\"Search Control Panel for Windows Firewall\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/search-control-panel-for-firewall.png\" title=\"Search Control Panel for Windows Firewall (click to enlarge)\" alt=\"Search Control Panel for Windows Firewall\" border=\"0\" ><\/a><\/div>\n<\/p>\n<\/li>\n<li>\n<p>Below the list of allowed applications and features, click the <b>Allow another app<\/b> button: <\/p>\n<div align=\"center\"><a href=\"\/blog\/images\/windows-firewall-allowed-apps.png\" class=\"zoomPopup\" title=\"Allow another app through the firewall\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/windows-firewall-allowed-apps.png\" title=\"Allow another app through the firewall (click to enlarge)\" alt=\"Allow another app through the firewall\" border=\"0\" ><\/a><\/div>\n<\/p>\n<\/li>\n<li>\n<p>In the <b>Add an app<\/b> window, click the <b>Browse<\/b> button and select the AlwaysUp Web Service executable. You will likely find it here:<\/p>\n<blockquote><p>C:\\Program Files (x86)\\AlwaysUpWebService\\AlwaysUpWebService.exe<\/p><\/blockquote>\n<div align=\"center\"><a href=\"\/blog\/images\/select-alwaysupwebservice-executable.png\" class=\"zoomPopup\" title=\"Add AlwaysUpWebService.exe\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/select-alwaysupwebservice-executable.png\" title=\"Add AlwaysUpWebService.exe (click to enlarge)\" alt=\"Add AlwaysUpWebService.exe\" border=\"0\" ><\/a><\/div>\n<\/li>\n<li>\n<p>Next, click the <b>Network types<\/b> button and configure the proper network access. We recommend checking both the <b>Private<\/b> and <b>Public<\/b> boxes: <\/p>\n<div align=\"center\"><a href=\"\/blog\/images\/choose-network-types.png\" class=\"zoomPopup\" title=\"Choose Network Types\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/choose-network-types.png\" title=\"Choose Network Types (click to enlarge)\" alt=\"Choose Network Types\" border=\"0\" ><\/a><\/div>\n<\/p>\n<\/li>\n<li>\n<p>Click the OK and Add buttons to return to the list of allowed applications. A new entry for AlwaysUp Web Service will be present: <\/p>\n<div align=\"center\"><a href=\"\/blog\/images\/firewall-allowed-apps-updated.png\" class=\"zoomPopup\" title=\"AlwaysUp Web Service in the list of allowed apps\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/firewall-allowed-apps-updated.png\" title=\"AlwaysUp Web Service in the list of allowed apps (click to enlarge)\" alt=\"AlwaysUp Web Service in the list of allowed apps\" border=\"0\" ><\/a><\/div>\n<\/p>\n<\/li>\n<li>\n<p>And finally, click the OK button to record all your changes.<\/p>\n<\/li>\n<\/ol>\n<p style=\"margin-top:30px;\">\nWith the new firewall rule in place, you should be able to open AlwaysUp Web Service from your favorite browser:<\/p>\n<div align=\"center\"><a href=\"\/blog\/images\/web-service-working.png\" class=\"zoomPopup\" title=\"AlwaysUp Web Service: Working\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"image-padding\" src=\"\/blog\/images\/web-service-working.png\" title=\"AlwaysUp Web Service: Working (click to enlarge)\" alt=\"AlwaysUp Web Service: Working\" border=\"0\" width=\"520\" ><\/a><\/div>\n<\/p>\n<p>Try it and see!<\/p>\n<!-- relpost-thumb-wrapper --><div class=\"relpost-thumb-wrapper\"><!-- filter-class --><div class=\"relpost-thumb-container\"><style>.relpost-block-single-image, .relpost-post-image { margin-bottom: 10px; }<\/style><h3>You may also like...<\/h3><div style=\"clear: both\"><\/div><div style=\"clear: both\"><\/div><!-- relpost-block-container --><div class=\"relpost-block-container relpost-block-column-layout\" style=\"--relposth-columns: 3;--relposth-columns_t: 2; --relposth-columns_m: 2\"><a href=\"https:\/\/www.coretechnologies.com\/blog\/alwaysup\/google-drive-disappearing\/\"class=\"relpost-block-single\" ><div class=\"relpost-custom-block-single\"><img decoding=\"async\" loading=\"lazy\" class=\"relpost-block-single-image\" alt=\"Q&amp;A: My Google Drive keeps Disappearing. 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Is there any way to check the status of my services? I tried but was unable to connect. Please advise. &mdash; Sebastian Hi Sebastian. Thank you for &hellip; <a href=\"https:\/\/www.coretechnologies.com\/blog\/alwaysup-web-service\/unable-to-connect\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":8400,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[26,201,202],"class_list":["post-8359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alwaysup-web-service","tag-alwaysup-tag","tag-alwaysup-web-service","tag-firewall"],"_links":{"self":[{"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/posts\/8359","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/comments?post=8359"}],"version-history":[{"count":0,"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/posts\/8359\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/media\/8400"}],"wp:attachment":[{"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/media?parent=8359"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/categories?post=8359"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.coretechnologies.com\/blog\/wp-json\/wp\/v2\/tags?post=8359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}