{"id":8706,"date":"2020-02-11T11:13:43","date_gmt":"2020-02-11T19:13:43","guid":{"rendered":"https:\/\/www.coretechnologies.com\/blog\/?p=8706"},"modified":"2023-02-04T06:30:10","modified_gmt":"2023-02-04T14:30:10","slug":"windows-service-not-deleting-files","status":"publish","type":"post","link":"https:\/\/www.coretechnologies.com\/blog\/onedrive\/windows-service-not-deleting-files\/","title":{"rendered":"Q&A: Why doesn’t OneDrive Delete my Files when Running as a Windows Service? [RESOLVED]"},"content":{"rendered":"
\"Q&A<\/div>\n
\n  Our client has AlwaysUp 11.8.3.74 installed on a Windows Server 2019 platform and uses it to deliver OneDrive as a service.<\/p>\n

This was set up as per your guide<\/a> back in August, however, recently we have noticed some issues with OneDrive sync functionality. <\/p>\n

My problem is, if I delete a file in OneDrive via the web interface, OneDrive started by AlwaysUp (in this session or background, it doesn\u2019t make any difference) will not delete the file in the local PC folder. If I stop the service and start OneDrive manually via the Start Menu, the file will be deleted immediately.<\/p>\n

Everything is working fine, except deleting file via web interface and syncing this deletion to the PC.<\/p>\n

Looking forward to your help.<\/p>\n

— Bernd<\/p>\n<\/div>\n

\n June 11 2021<\/b>: This issue has been resolved (jump to the details<\/a>).\n<\/div>\n

Hi Bernd, sorry to hear of the problem! We investigated and here is what we found out:<\/p>\n

The problem exists in OneDrive for Windows Version 19.192 (November 13, 2019)<\/h2>\n

We were able to reproduce the issue described on two Windows 10 test machines — one with version 1809 and the other running version 1903. We performed the following steps:<\/p>\n

    \n
  1. \n

    Downloaded and installed OneDrive Version 19.192.0926.0012<\/a>.<\/p>\n<\/li>\n

  2. \n

    Followed our step-by-step our tutorial<\/a> showing how to setup OneDrive as a Windows Service.<\/p>\n<\/li>\n

  3. \n

    Started OneDrive as a Windows Service (in the background, in Session 0).<\/p>\n<\/li>\n

  4. \n

    Logged in to OneDrive online.<\/p>\n<\/li>\n

  5. \n

    Deleted a file from the website.<\/p>\n<\/li>\n

  6. \n

    On the local PC, opened File Explorer to the OneDrive folder holding the file just deleted.<\/p>\n<\/li>\n

  7. \n

    Waited two minutes for the file to disappear from the local folder.<\/p>\n<\/li>\n<\/ol>\n

    Unfortunately the file was never removed!<\/p>\n

    When we stopped the OneDrive service and restarted OneDrive normally on the desktop, the file was quickly removed from the local PC — just as you experienced.<\/p>\n

    Additions, renames and other file operations work fine<\/h2>\n

    It seems that the problem is indeed limited to the propagation of online deletions.<\/p>\n

    We confirmed that these operations worked flawlessly, with changes synchronized between the OneDrive website and the PC in a few seconds:<\/p>\n