100% Money Back Guarantee

100% Money Back Guarantee

Our promise to you: If you're not satisfied with our software for any reason, we'll provide a full refund within 30 days of your purchase

This rock-solid, risk-free guarantee puts you in the driver's seat.

You can buy our software with confidence, knowing that if it doesn't work, you can get all your money back.

Why do you provide a 30-day money back guarantee?

We make this commitment to you for three reasons:

  1. We want to protect you

    Buying software can be very risky. If you're not careful, you can end up with a dud program that doesn't solve your problem. You would have wasted your money — and worse, looked like a fool to your boss/colleagues/customer too. With our guarantee, that won't happen to you!

  2. We're confident that our software works as described

    Our professional applications are of the highest quality and we stand by them without reservation. Because we're positive they'll work for you — as they have for thousands of happy customers before you — we're willing to put your mind at ease when making your purchase.

  3. We want to start our relationship right

    Our company has been in business for over 20 years. Over that time, we've served thousands of customers around the world. But you may be hesitant to get your credit card out since you don't know us yet. We get it.

    By offering a money back guarantee, we extend our hand of trust to you. We're demonstrating to you that we're in this for the long haul. Indeed, we value our future relationship much more than a few dollars today!

How do I request a refund?

Simply get in touch and let us know the details. We'll issue a refund as soon as possible — usually within 24 hours.

If I request a refund, how long will it take to get my money back?

Depending on the payment method, it takes anywhere from 1 to 7 business days to fully process a refund. Here's specific information from each of our main payment processors:

2Checkout 2Checkout: Refunds processing time frames
PayPal PayPal: Where is my refund?
Square Square: Refund Overview

Note that for credit/debit card payments, your funds will go back to the card you used. For payments by bank transfer or check, we'll write you a check and send it in the post.

Does it cost you anything to provide a refund?

Unfortunately, yes.

Because the card payment processors do not refund transaction fees, we have to eat those costs to get all your money back to you.

For example, if you buy AlwaysUp for $49.99 through PayPal, they charge us $2.23 to process your order. If you later ask for a refund, we'll return the entire $49.99 to you — but PayPal will keep the fees. In the end, we'll have lost $2.23 on your transaction.

Thankfully it's very rare for a customer to request a refund. Otherwise, our small company would have been out of business a long time ago!


Our 12,000+ customers include...
Compatible with Windows 11 Compatible with Windows Server 2022 Compatible with Windows 10
Over 94,000 installations, and counting!
AlwaysUp is number 1! Run as a Service with AlwaysUp

Rock-solid for the past 19+ years!