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Q & A: Why does Dropbox Stop Syncing my Files?

Q & A - Dropbox
  We are currently using AlwaysUp for one of our customers to run Dropbox (inside a terminal server). Lately we have been having an issue where items stop syncing to Dropbox however AlwaysUp says the state is running. In order to get this working again we need to restart the Dropbox service using AlwaysUp. Any support would be appreciated.

— Fulton @ Logical Solutions

Hi Fulton. Based on what we have seen with other customers, these are the likely culprits:

Dropbox is automatically upgrading itself

Dropbox is designed to automatically download and install new versions of itself. This feature does a great job of keeping your software up to date (applying necessary security patches as soon as possible), but it can lead to unexpected behavior when running in a 24×7 environment. What happens if something goes wrong? Suppose there is a “bad build”? And how do we prevent AlwaysUp from launching new copies of Dropbox as it goes up and down while the update is being applied?

This article on Dropbox auto-updates describes a solution. Please review and apply the recommended settings to avoid interruption in the face of automatic updates.

Your Dropbox folder was temporarily inaccessible

Dropbox will stop dead in its tracks if it is unable to access the folder holding shared files. It may throw up a message like this:

Is your Dropbox folder on a network drive? Perhaps there was a problem getting to the network as your machine booted. If that is the case, we recommend setting Dropbox to startup Automatically, but shortly after the computer boots. This will give critical services an extra 1-2 minutes to properly initialize before the software tries to access your network folder.

Dropbox is running into another transient problem

Problems are not limited to network drives. There are a host of other reasons why Dropbox will fail to start properly. These include:

In these situations, Dropbox may be trying to tell you what is wrong. But because it is running in the background as a windows service, you will not see any error popups on your desktop.

When you discover that Dropbox isn’t working, try switching to Session 0 to see if Dropbox is showing an error message:

A helpful error message may indicate how to resolve the problem.

Please be sure to get in touch if none of these tips help your situation!

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