I am using AlwaysUp for Google Backup and Sync as a windows service. My files are syncing but in checking the processes on the server, Backup and Sync is showing 30% CPU usage and 688 MB memory. Yet AlwaysUp in its daily reports quite often shows CPU as 0/0 and Memory as 2.2/11. As you can see the average is suspect and the peak is way off. Am I missing something in setting up the daily reports?
Hi Oscar. Your configuration is not to blame. That puzzling situation is the result of how Backup and Sync operates. Let me explain.
Backup and Sync runs in an executable named googledrivesync.exe. The Task Manager will show that process running on your server:
But wait — why are there two googledrivesync.exe processes??
If we pull out the big guns (i.e. Microsoft’s excellent Process Explorer) to investigate, we see that the first instance of googledrivesync has spawned the second as part of normal operation. And furthermore, while the first process is idle, the second/child process seems to be working pretty hard (its CPU is almost 50%):
This “two-process operation” explains the discrepancy you have noticed.
When AlwaysUp launches Backup and Sync, it monitors the first googledrivesync.exe process that was created. Because that process doesn’t use much CPU or RAM, AlwaysUp will present very modest numbers in its daily and weekly summary reports.
However, when you check the processes on the server, you are likely looking at the second googledrivesync.exe process. That child process seems to be doing the heavy lifting, leading to higher CPU and RAM values in Task Manager.
The end result is that the CPU & memory measurements in AlwaysUp’s reports may not be very useful when running Backup and Sync as a service. Sorry about that. Rest assured that your files will always be copied though, which is the main job you hired our software to perform. 🙂
Please be sure to get in touch if you have any followup questions.
With all the excitement of a freshly minted high-school graduate, we are pleased to announce the release of AlwaysUp version 11!
This major update maintains laser focus on the software’s singular purpose — running your important applications and programs 24×7, as Windows Services.
But if you are one of the thousands of individuals and companies managing more than a single application, pay attention. These changes may deliver delight. 🙂
Introducing Tags for Applications
You can now associate one or more tags with each application. Tags are specified on the General tab when editing your application:
The new “Tags” column on the main window lists all the tags you have assigned to your applications:
Managing Tags for Multiple Applications
Instead of adding or removing tags from each application individually, you can also update multiple applications at once. To do so, select the applications you would like to change and choose the appropriate operation from the “Application” menu:
Selecting Add… brings up the Add Tags window. Enter (or choose) the tags you wish to apply to the selected services and click Next to proceed:
Remove All summons the Remove Tags window to wipe away all tags from the selected applications:
Filtering the List of Applications
The new Filter Pane allows you to easily filter the list of applications. Select View > Filter Pane (or hit the F3 key) and the new controls will appear underneath the toolbar:
The list of applications can be filtered in three ways:
By tag: Select a tag to show only applications with that tag
By text: Type in text to match only applications featuring that text
By disabled/enabled status: Easily exclude applications that have been disabled.
When filtering by text, cells containing the search text will be highlighted:
See More Applications by Hiding List Headers
Screen space is precious when managing 50+ services. To help with that situation, you can now select View > List Headers to hide the attractive (but hefty) panel above the list of applications.
But why stop there! Hide the Toolbar and Status Bar (also via the View menu) to produce a spartan, streamlined look:
Other fixes & improvements
Loading the Activity Panel could take several seconds if your Windows Event Logs contained thousands of entries. With AlwaysUp 11, the same process will take less than a second.
When capturing your console application’s output to a file, the data is flushed more frequently. This makes the process highly responsive. Long periods of inactivity are handled with greater efficiency as well.
To stop a customer running over 80 applications from slapping himself in the head whenever he accidentally selected “Start All” from the “Application” menu, AlwaysUp now confirms some lengthy operations involving more than 5 applications.
The setting on the Logon tab to hide the application’s windows in Session 0 (to avoid unwelcome alerts from the Interactive Services Detection service) has been renamed for clarity.
As usual, please review the version history for the full list of features, fixes and improvements included in this release.
Upgrading to AlwaysUp Version 11.0
As per our upgrade policy, if you purchased AlwaysUp version 10 (after January 2017) you can upgrade to version 11.0 for free. Just download and install “over the top” to preserve your existing applications an all settings. Your registration code will continue to work.
In April 2018, Microsoft released Windows Admin Center (WAC) — a new web-based tool for managing PCs remotely.
With Windows Admin Center, administrators can perform many routine tasks from the browser, including:
List all processes on your PC
Start a new program or terminate one already running
Start, stop or restart any windows service
Browse the event logs
Navigate the registry
Change an account’s password
Check out WAC’s left sidebar to get an idea of what is possible:
As experts in Windows Services, we were very excited to see what Microsoft is doing in that area! This article highlights the functionality we discovered in the Services section.
Working with Windows Services
When you click Services in the left sidebar, a list of all windows services installed on your computer is displayed on the right. Here we see that there are a whopping 241 services available on our Windows 10 machine!
The ability to search comes in handy when you are looking for a specific service. Type in a few characters to match on the name, display name and description fields:
Select a service from the list to reveal its very basic details in the panel below. Only the service’s name, display name, description and a list of dependent services are shown:
You can start, stop, pause or resume the selected service using the buttons at the top. There is no button to restart the service, but obviously that can be achieved by stopping then starting again.
To show additional details and update the service, click the Settings button at the top. Here is what we see for the important Dhcp service:
In the General section, you can change the service’s startup mode to dictate when Windows launches the service. Curiously, Automatic (Delayed Start) is not an option!
Microsoft will surely rectify that oversight soon.
Another surprise: You can alter the service’s command line (path to executable)! In that respect, WAC is more powerful than the venerable Services Control Panel application, which shows the image path as read-only.
If you click over to the Log On section, you can set the account in which the service will run. No surprises there:
In the Recovery section, specify one of four actions to be taken if the service fails:
Note that not all options available in Services.msc are configurable here. For example, you cannot append a fail count to the end of a command line or configure options when restarting the computer:
Be cautious when changing your service’s recovery settings from WAC!
Installing Windows Admin Center: The Fine Print
While we were clearly able to get WAC up and running, we encountered a few obstacles along the way. We mention them here for future travelers:
WAC has only been tested with the Microsoft Edge and Google Chrome browsers on Windows 10. Firefox fanatics and Safari supporters may be out of luck.
If you have trouble with authentication, make sure that the WinRM service is running. Despite being configured to start automatically, that service wasn’t running and we had to start it manually on our PC.
Run NET START WinRM to do the honors.
After we added our PC to the list and tried to connect, WAC repeatedly told us that our credentials weren’t valid. We tried several accounts (all with admin access) to no avail.
The problem? Our PC is in a Workgroup instead of a Domain and we’re not using the builtin admin account. Fortunately we came across this page which advised us to run this magical command (verbatim) from an elevated prompt:
Posted onApril 21, 2018 (Revised December 16, 2019)
I’m running on Windows Server 2016. I have noticed on my most recent install that AlwaysUp doesn’t start at boot, I have to do an interactive/RDP login and then open the AlwaysUp GUI to have the services started. Is there any setting that I need to change to make this happen please?
— Robert
Hi Robert. There could be many reasons why a generic Windows Service doesn’t start at boot. But when AlwaysUp is involved, the failure is usually because your service/application is trying to start too soon. Here are a couple of reasons why:
If your application depends on a service, then you should configure the dependency on the Startup tab. Check the Ensure that the following services have started box and select your service from the list below:
However, this setting may not work as expected. While it ensures that the critical service has started before AlwaysUp launches your application, there is no guarantee that the service will actually be ready.
For example, suppose the Redis service takes a minute to initialize before connections are accepted. If your application tries to start before those 60 seconds have elapsed, it will fail to connect to Redis and will likely crash or exit with an error.
You are running AlwaysUp on a Domain Controller (DC)
Let’s say that your machine is a Domain Controller and you have specified a domain account on the AlwaysUp Logon tab. If Windows tries to kick off AlwaysUp before the DC is fully ready, the AlwaysUp service will fail to start because it can’t log in. You will see a cryptic message like this in the Windows/Application section of the Event Log:
To resolve this scenario, add a dependency on the “Workstation” service on the AlwaysUp Startup tab. Some customers have had success with that change but it hasn’t worked for others.
General Solution: Delayed Startup on Boot
Irrespective of the underlying problem, many customers have profited from a simple solution: delaying the startup of your AlwaysUp application. Your application is very likely to start properly once it avoids the “mad rush” of programs straining to start as your PC comes alive.
To delay startup, choose the Automatically, but shortly after the computer boots option on the General tab:
I have tried AlwaysUp to let OneDrive run as a service. Everything works perfectly, but is it possible to create multiple OneDrive services? I have tried it and when I start the second service event logs suggest that the application crashed.
— Bernhard
Hi Bernhard. Here is what we have learned from experimenting with Microsoft OneDrive on our Windows Server 2016 machine:
You can run multiple copies of OneDrive on your PC
We created two user accounts and installed OneDrive in each. Setup went smoothly and both users were able to start OneDrive normally. Here you can see the two copies of the executable running in the Task Manager:
Next, we installed OneDrive as a windows service in one of the accounts. That arrangement worked fine as well, with a copy of OneDrive.exe running in the isolated Session 0 and another in a regular, interactive login session (#3):
Note that we had to turn off the “Stop all copies…” setting on the AlwaysUp Startup tab (to avoid terminating the non-service copy):
But you cannot run multiple copies of OneDrive in one Login Session
When we setup both users to run OneDrive as a windows service, the first copy started but the second one failed. AlwaysUp kept trying to launch OneDrive, but it simply refused to start:
It seems that multiple copies of OneDrive won’t run in Session 0.
Removing AlwaysUp from the equation, we see the same behavior in a regular login session. The first instance of OneDrive started fine, with the usual “clouds” tray icon showing up on the taskbar. However, when we launched a second copy:
A new OneDrive.exe process appeared in Task Manager (in the Details/Advanced tab)
A File Explorer window opened, listing the contents of our OneDrive folder
The new process exited, disappearing from Task Manager
It is very likely that the second copy of OneDrive, on detecting an instance already operating in the same session, sent an “activate yourself” message to the first before promptly quitting. As far as we can tell, this is how the folks at Microsoft have designed OneDrive to work. There is no way around it.
So no, you will not be able to run multiple copies of OneDrive as windows services in Session 0 with AlwaysUp. 🙁
However, all may not be lost, because…
You can run a single OneDrive with two cloud accounts
Instead of running two copies of the OneDrive application, you may be able to serve two online accounts with a single instance of OneDrive.
To set up a second account:
Right-click the OneDrive task tray icon ()and select Settings
In the window that appears, move to the Account tab
Click the Add an account button
Sign in to OneDrive with the email address and password of your second online account:
Click OK to dismiss the settings window and save your changes.
You should now see two OneDrive cloud icons in your task tray. And when you start OneDrive as a windows service with AlwaysUp, both accounts should be synchronized.
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