The Core Technologies Blog

Professional Software for Windows Services / 24×7 Operation

AlwaysUp not Working? Please Send us these Details so we can Help!

Posted on November 13, 2017 (Revised April 19, 2022)

Sorry to hear that you are having a problem running your application with AlwaysUp! Windows services can be tricky beasts but our team of experts has spent many years wrestling them into submission. Rest assured that we will do our best to get you up and running ASAP.

As with most technical problems, the devils are in the details. Please answer these six questions to help us diagnose the problem:

What application are you installing as a Windows Service?

AlwaysUp runs thousands of programs, batch files and scripts, but each one brings its own unique challenges. Which one are you trying to run as a service? Is it publicly available? And what does it do?

What version of AlwaysUp are you running?

Each version of AlwaysUp is different. Knowing which build of the software you have installed enables us to offer you the best advice and the most helpful solutions.

To find the version number, start AlwaysUp and select About AlwaysUp… from the Help menu. The 4-digit version number is displayed in the window that appears.

Here you can see that we have 10.4.2.47 installed:

What version of Windows are you running?

The version of Windows installed on your PC can definitely impact your software’s ability to run as a background service. For example, Windows 10 might prevent you from interacting with your application, while older, less secure editions of Windows often behave very differently than their modern counterparts.

Run the helpful winver command to confirm the operating system you are running. A window like this should pop up to report the details:

This article from Microsoft support describes a few other ways to find your Windows version.

How have you configured your application in AlwaysUp?

AlwaysUp offers over 40 practical settings to run your program securely as a Windows Service. Some applications run perfectly with only the basic settings applied while others need fine tuning to operate smoothly. We recommend that you send us what you have so far, for review.

To export your application’s settings to a XML file:

Highlight your application in AlwaysUp
Select Export… from the Application menu (shown here for Google Backup and Sync):
Save the XML file in a friendly location. Attach it to the email you will send with all these details.

We’ll take a look and let you know if we see anything fishy!

Are any errors reported in the AlwaysUp Activity Logs?

AlwaysUp writes errors and warnings to the Windows Event Logs — the recommended destination for notifications and alerts from Windows Services. While you can use the Windows Event Viewer to browse recent log entries, it is much easier to see that activity from AlwaysUp:

Highlight your application in AlwaysUp
Select Report Activity > Past Week… from the Application menu:
In a few seconds, your web browser will pop up with a page showing when your application/service was started, stopped, etc.:
Please save the web page (Ctrl+S) or take a screenshot of the browser window and send it to us for review.

What is your Windows user/account name?

Does your application work properly when you start it normally on your desktop? If so, then we know that the Windows account you are currently logged in to has the rights and capabilities required to run your application. It is useful to know if this is a different account than what you supplied to AlwaysUp (on the Logon tab).

To find the name of your Windows account:

Start a command prompt. (Click the Start button and type “command” to find it in the list of programs on your PC.)
Type whoami and hit the enter key. Your windows user name will be printed:

Please include the full account name in your email to our support team.

Send us these details and we’ll get back to you very soon

Your answers to these questions (along with the XML file from step 4) will give us an excellent understanding of what is going wrong. Please email your specifics to support@CoreTechnologies.com and we will review and respond promptly — usually within a few hours.

Thanks!

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Q&A: Why Doesn't AlwaysUp Restart my Application?

Posted in Support | Tagged alwaysup, support, troubleshooter | 8 Comments

Q & A: How Do I get AlwaysUp to Restart my Hung Script?

Posted on November 6, 2017 (Revised May 1, 2022)

My company uses AlwaysUp CLT to run our script every 5 minutes as a windows service. The script starts running when the PC boots and repeats every 5 minutes throughout the day. It usually takes a few seconds to do its work on each run.

However we have a nagging problem. After some hundred or more cycles, the script occasionally gets stuck and never finishes! When this happens, my customers get upset because their kiosks aren’t updated.

How can I get AlwaysUp to kill the script and restart it whenever it hangs?

— Dan @ LaptopsAnytime

Hi Dan. I’m not sure what your script does, but it is very unlikely that AlwaysUp will be able to tell that the script isn’t working properly. However we can use AlwaysUp’s powerful Sanity Check feature to terminate (and restart) your script when it runs for too long.

To setup the sanity check with the AlwaysUp GUI (we’ll cover the CLT later):

Create a new batch file with a single command: exit 1

Save the batch file to a convenient location on your file system. We have saved ours to “C:\Scripts\hung-sanity-check.bat”. Note the full path to the new file as we’ll need it in a later step.
Start AlwaysUp. Highlight your application and select Application > Edit… to summon the “Edit/View Application” window.
Switch to the Monitor tab. Check the Whenever it fails a sanity check box and click the … button:
In the “Configure Sanity Check” window that comes up:
1. In the Run section, enter the full path to the batch file you created in the first step.
2. Using the Every controls, specify a time that you consider “too long” for your script to run. Since your script usually takes a few seconds to run, we recommend entering 2 minutes. That should give an unusually long run some extra time to complete, while ensuring that your customers never experience an outage lasting longer than a couple of minutes.
3. Also, specify 2 minutes in the Wait for setting and check the Also wait whenever the application is restarted box. These ensure that your script will have time to complete before performing the first sanity check:
Click the OK button and save your settings in AlwaysUp.

With the sanity check monitor in place, your script should never hang for longer than two minutes.

Command line switches for AlwaysUp CLT

To achieve the setup described above with AlwaysUp CLT, specify the following parameters to InstallService:

-t “<Full path to your batch file>”
-a 120
-xd 120
-xr

For example, our InstallService command line looked like this:

InstallService.exe “MyMainScript” “c:\Scripts\MyMainScript.bat” -k -m -t “C:\Scripts\hung-sanity-check.bat” -a 120 -xd 2 -xr -rn -f 3 0 -fd 5 1

For a full description of these and other command line flags, please see the “Customized Sanity Checks” section (page 12) in the AlwaysUp CLT User Manual.

Email alerts?

You may also consider setting up email alerts — to inform you when your script had to be forcibly restarted. A timely notification may help you to diagnose and ultimately fix the underlying problem with your temperamental script. Until then, rest assured that AlwaysUp has you covered!

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Posted in AlwaysUp | Tagged alwaysup, q&a, sanity-check, script | Leave a comment

How to Use VNC to Remotely Access Session 0 (with Keyboard and Mouse!)

Posted on October 23, 2017

Windows 10 and Windows Server 2016 contain a curious problem affecting interactive windows services. When you switch to Session 0, you cannot use the keyboard and mouse. This frustrating flaw makes it impossible to interact with any window displayed in Session 0. You can’t even click the “Return Now” button to go back to your regular desktop!

Hopefully Microsoft will fix this bug soon. But if you are using RDP to connect to the server running AlwaysUp, you can use the free and reliable VNC software instead, to resume normal operation in Session 0.

What is VNC?

VNC (which stands for Virtual Network Computing) is a cross-platform technology facilitating remote desktop sharing and control. It is very similar to Microsoft’s RDP. With VNC, you install a software component on the machine you wish to view/control (“the server”) and run another component installed on your local computer (“the client”) to access the server’s desktop.

Which version of VNC should I use?

Several implementations of VNC are available for Windows. We have used (and can recommend) RealVNC, UltraVNC and TightVNC, but this article will focus on TightVNC because it is:

actively maintained
free for both personal and commercial use
fully supported on Server operating systems
already installed and in daily use on our Windows Server 2016 QA/test server! 🙂

Note however that TightVNC does not currently encrypt desktop traffic. Look to UltraVNC or RealVNC Professional Edition if that is an important consideration.

How to Use TightVNC to Access Session 0 Remotely

Download TightVNC for Windows

Grab the latest 64-bit or 32-bit installer from the TightVNC download page. It will only be a couple of megabytes large.

We will run the installer on both the server and client machines.

Install TightVNC on the Remote Server

Run the installer on your server (the computer running AlwaysUp):
Accept the terms and click Next. When you get to the Choose Setup Type screen, click the Custom button:
On the Custom Setup Type screen, configure the tree so that TightVNC Server will be installed. We decided to omit the TightVNC Viewer since we have no need for that component on the server:

Click Next to continue.
We recommend sticking with the defaults on the Select Additional Tasks screen. It is best to run VNC as a windows/system service so that it starts promptly after a reboot, without anyone having to log in first:
The rest of the installation process should be straightforward so please proceed with your good judgment. Be sure to set strong passwords when you get to the Set Passwords step!

After installing, TightVNC Server will be running in the background as a windows service (and will start automatically when your server boots). Check it out in Services.msc:

Install TightVNC on the Client

Launch the installer to your client computer — most likely your PC with the physical keyboard and mouse attached.
When you get to the Choose Setup Type screen, once again click the Custom button:
On the Custom Setup Type screen, configure the tree so that only TightVNC Viewer will be installed:

Click Next to continue.
Again, the defaults on the Select Additional Tasks screen are probably fine:
Follow the remaining prompts to complete the installation.

TightVNC Viewer will be available in the C:\Program Files\TightVNC folder. You may want to place a shortcut to the viewer application (tvnviewer.exe) on your desktop for convenience.

Run the Viewer to Connect to the Server & Switch to Session 0

Start the Viewer application (C:\Program Files\TightVNC\tvnviewer.exe) on your client PC. Type in the host name (or IP address) of the server and click the Connect button:
Next, enter the password you specified for the server (in step 2e) and click OK:
A window showing your server’s desktop will appear. Click the Ctrl+Alt+Del button on the toolbar to sign in to Windows:
Once you are in, switch to Session 0 — either from the Tools menu in AlwaysUp, or via our free Switch to Session 0 utility. You will be able to use your keyboard and mouse!
Here is our Windows Server 2016 machine with both winver.exe and Notepad running in Session 0:

Caveat: Not a solution for one computer

Using the VNC remote access software won’t work if you only have a single computer setup. VNC cannot view itself — not without incurring the wrath of infinity. 🙂 For the single computer scenario, you have to wait for the folks in Redmond to wave their magic wand and fix the bug…

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Posted in Windows Services | Tagged alwaysup, interactive-services, rdp, session-0-isolation, tightvnc, vnc, windows-services | 3 Comments

How do I Prevent the Interactive Services Detection Window from Constantly Coming Up?

Posted on October 16, 2017

Why do I see the “Interactive Services Detection” window?

The Interactive Services Detection (ISD) window appears whenever a Windows Service running on your computer is showing a window or prompt in Session 0 — a “background desktop” created when your computer boots. The ISD window allows you to switch to Session 0 where you can see the window and take action.

The next section explains the situation in greater detail; read on to find out more. You can also skip directly to the 3 solutions if you are short on time and just want to get rid of the dreaded ISD window. 🙂

History/Background

Window services run in Session 0. On legacy versions of Windows (NT, XP and 2003), the first person to log into the PC was placed in Session 0 — where all the windows, alerts, tray icons and other user interface elements created by services were visible. Thus a service could easily interact with that first user.

But Microsoft changed the playing field in Windows Vista (circa 2007). Citing security concerns, Session 0 was isolated and logging in to Session 0 was strictly forbidden. Suddenly it was impossible for a Windows Service running in Session 0 to interact with users, who were strictly working in Session 1, 2, etc. This behavior holds true for Windows 7, 8, 10 and Server 2008, 2012 and 2016.

However isolating Session 0 introduced a problem. Services that show a window — requiring someone to click a button or enter a password to proceed — were suddenly rendered “invisible”. How do you know that a windows service application needs your input when you can’t see it?

The Interactive Services Detection windows service was introduced to address the invisibility problem. Whenever a window is showing in Session 0, the service will summon the ISD window to warn you and allow you to switch to Session 0.

Working with the Interactive Services Detection window

The ISD starts out by flashing on the taskbar:

It you activate the window and click Show program details, the bottom of the window expands to reveal information on the program trying to get your attention. Here we see that it is the standard Notepad application running in Session 0 (launched as a windows service by AlwaysUp):

Interactive Services Detection: Show Details

Clicking View the message will transport you to the austere Session 0 desktop where you will see the window that may be trying to get your attention:

Clicking Ask me later will dismiss the ISD window but only for 5-10 minutes. Read on and learn three ways to dispatch the window permanently!

Solution #1: Tell AlwaysUp to hide your application’s windows

If you never need to see your program’s windows, then you should have AlwaysUp suppress the windows and avoid triggering the ISD system. Simply edit your application in AlwaysUp and check the When a user logs on, don’t show the application’s windows and tray icon (if any) box on the Logon tab:

Tip: This is the best option for legacy applications, scripts and batch files which occasionally throw up command/status windows. You can always capture console output to a log file if necessary (via controls on the Extras tab).

Solution #2: Disable the Interactive Services Detection Service

If you never want to see Session 0, then your best option is to do away with interactive services detection altogether. To prevent the service from starting:

Open the Services Control Panel Application (services.msc)
Find the Interactive Services Detection service; double-click it to open its properties
Set the Startup type value to Disabled
Click OK to save your changes.

Tip: AlwaysUp will NOT be able to switch to session 0 when the ISD is disabled. Our free Switch to Session 0 utility will not work either.

Solution #3: Set the Interactive Services Detection Service to start manually

If you occasionally inspect Session 0, disabling it will be inconvenient. Instead, set the ISD service to start manually and launch it whenever you want to see Session 0:

Open the Services Control Panel Application (services.msc)
Find the Interactive Services Detection service; double-click it to open its properties
Set the Startup type value to Manual
Click OK to save your changes.

Tip: You will be able to switch to Session 0 from AlwaysUp as normal. AlwaysUp will start the ISD service whenever you switch and will stop the service when you return to your normal desktop.

Hopefully one of these three methods works well for your situation. If not, please get in touch and we’ll do our best to help!

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Posted in AlwaysUp | Tagged alwaysup, interactive-services, isds, q&a, session-0-isolation, ui0detect, windows-services | 1 Comment

Q & A: How do I Update my Dropbox Preferences?

Posted on October 9, 2017 (Revised January 7, 2023)

I have a 10 installations of AlwaysUp in my company that are running Dropbox as a service. Is there a way I can surface the Dropbox icon in the taskbar whilst it is running underneath AlwaysUp? I need to make some preference changes and of course when configuring Dropbox to run underneath AlwaysUp we can’t see the task tray icon!

— Matt @ Triaster Ltd

Hi Matt. When Dropbox is running as a windows service with AlwaysUp, you won’t see its familiar task tray icon () on your desktop. This is because Dropbox is operating in the background, on the isolated Session 0. And because Session 0 does not contain a task bar, you won’t see the tray icon even if if you switch to Session 0.

Fortunately you have a couple of options to reveal the tray icon and gain access to the Preferences window:

1. Stop Dropbox in AlwaysUp and start it normally

The first option is to simply stop Dropbox under AlwaysUp and fire it up as you would normally on your desktop (by double-clicking on its desktop icon).

Once you are done making changes to your settings, exit Dropbox from the tray icon and start it as a service under AlwaysUp again (Application > Start “Dropbox”).

2. Restart Dropbox on your desktop from AlwaysUp

For the second option, you can stop Dropbox running in the background (Session 0) and restart it on your desktop/session — all from AlwaysUp. To do this,
highlight the entry in AlwaysUp and select Application > Restart “Dropbox” in this session:

In a few seconds, Dropbox will magically appear on your desktop. Click on the tray icon and then click the gear image in the upper right to summon the Preferences window:

When you are done making changes, switch back to AlwaysUp and choose Application > Restart “Dropbox” from the menu. This will stop Dropbox on your desktop and return it to Session 0 (the home for all windows services).

Not only for Dropbox…

Note that both options above will work for almost any program that displays a tray icon or window! We recommend the same procedures when managing common GUI applications as services, including OneDrive, VirtualBox, Box Sync and Outlook 2010.

If you have a question about Windows Services, 24×7 operation, or any of our products, please don’t hesitate to get in touch. We’ll do our best to provide a timely and informative answer!

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Posted in AlwaysUp | Tagged alwaysup, dropbox, q&a, support | Leave a comment

The Core Technologies Blog

Professional Software for Windows Services / 24×7 Operation

AlwaysUp not Working? Please Send us these Details so we can Help!

What application are you installing as a Windows Service?

What version of AlwaysUp are you running?

What version of Windows are you running?

How have you configured your application in AlwaysUp?

Are any errors reported in the AlwaysUp Activity Logs?

What is your Windows user/account name?

Send us these details and we’ll get back to you very soon

You may also like...

Q&A: Why Can't OneDrive Find my Folder?

Q&A: How Do You Make Sure Your Software Is Secure?

Q&A: Why Doesn't AlwaysUp Restart my Application?

Q & A: How Do I get AlwaysUp to Restart my Hung Script?

Command line switches for AlwaysUp CLT

Email alerts?

You may also like...

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4 Amazing Benefits of Monitoring & Auto-Restarting your Mission-Critical Applications

Q & A: Can AlwaysUp Kill & Restart my Idle Application?

How to Use VNC to Remotely Access Session 0 (with Keyboard and Mouse!)

What is VNC?

Which version of VNC should I use?

How to Use TightVNC to Access Session 0 Remotely

Download TightVNC for Windows

Install TightVNC on the Remote Server

Install TightVNC on the Client

Run the Viewer to Connect to the Server & Switch to Session 0

Caveat: Not a solution for one computer

You may also like...

Why Should I Buy AlwaysUp Instead of Writing My Own Windows Service?

Need an Official Sales Quote? Create a PDF in 1-2 Minutes

My Dropbox Windows Service no longer works after Updating Dropbox - Help!

How do I Prevent the Interactive Services Detection Window from Constantly Coming Up?

Why do I see the “Interactive Services Detection” window?

History/Background

Working with the Interactive Services Detection window

Solution #1: Tell AlwaysUp to hide your application’s windows

Solution #2: Disable the Interactive Services Detection Service

Solution #3: Set the Interactive Services Detection Service to start manually

You may also like...

Q&A: Why isn't AlwaysUp Writing to the Windows Event Logs?

AlwaysUp Feature Spotlight: Capture Console Output

AlwaysUp 10.5: Restricted Rights, Smoother Shutdowns, and more

Q & A: How do I Update my Dropbox Preferences?

1. Stop Dropbox in AlwaysUp and start it normally

2. Restart Dropbox on your desktop from AlwaysUp

Not only for Dropbox…

You may also like...

Q&A: Why can't AlwaysUp run my Batch File?

Video: Start Dropbox whenever your PC boots

AlwaysUp 8.5: Run in Session at Boot, Switch To Session 0, and more

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